If a product purchased from us is found to be defective, you are entitled to your statutory warranty rights.

Please contact our customer service team first via our complaint form or by email. Describe the defect as accurately as possible and attach photos.

Under the statutory warranty, the defect will be remedied either by repair or by replacement, in accordance with the applicable legal provisions. After reviewing your complaint, we will inform you of the next steps.

Please do not return any goods to us without prior authorization. Once we have received your complaint, we will provide you with all the necessary information regarding the further processing of your claim.

Warranty Claim Form

Customer Information

First Name, Last Name: _______________________________________

Street / House Number: _______________________________________

Postal Code / City: _______________________________________

E-mail: _______________________________________

Phone (optional): _______________________________________

Order Information

Order Number: _______________________________________

Order Date: _______________________________________

Invoice Number (optional): _______________________________________

Product Information

Product Name: _______________________________________

Product Number / SKU: _______________________________________

Quantity: _______________________________________

Vehicle Information (for vehicle-specific products)

Manufacturer: _______________________________________

Model: _______________________________________

Year of Manufacture: _______________________________________

Engine Capacity (cc): _______________________________________

Vehicle Identification Number (VIN) (optional):

Description of the Defect

Please describe the defect as accurately as possible.

When did the defect occur?

☐ Upon delivery

☐ After installation

☐ After a short period of use

Date (if known): _______________________________

Has the product already been installed?

☐ Yes

☐ No

If yes:

☐ Installed by a professional workshop

☐ Self-installed

Photos

Please attach clear photos of:

☐ Overall view

☐ Close-up of the defect

☐ Product label / Part number (if available)

☐ Motorcycle photo (for fitment issues)

Preferred Contact Method

☐ E-mail

☐ Phone

Declaration

I confirm that the information provided above is complete and correct to the best of my knowledge.

Date: _______________________

Signature (if printed): __________________________